NEXUSHOME PRIVACY POLICY

Our website address is: https://nexushomesecure.com.

Last Updated: May 27th, 2023

Thank you for using NexusHome’s website. NexusHome is an extended warranty service for existing solar customers offering reliable service on a membership/subscription basis. By using this site you agree to the following privacy policy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website and use our services. We are committed to safeguarding your privacy and ensuring the security of your personal information. Please read this Privacy Policy carefully to understand our practices regarding your information.

  1. Information We Collect

1.1 Personal Information: We may collect certain personal information from you, including but not limited to:

  • Name, address, email address, and telephone number.
  • Billing and payment information.
  • Information related to your solar system, such as installation date, system size, monitoring information, and warranty information.
  • Information you provide when contacting our customer support.

1.2 Automatically Collected Information: When you visit our website, we may automatically collect certain information, including but not limited to:

  • Log files: We gather information about your device, IP address, browser type, and operating system.
  • Cookies: We use cookies and similar technologies to enhance your browsing experience and analyze website traffic. You have the option to disable cookies through your browser settings, but note that this may affect some functionalities of our website.
  1. Use of Information

2.1 Provide and Improve Services: We use the collected information to deliver and improve our membership/subscription extended warranty services, including:

  • Verifying your eligibility for our services.
  • Processing payments and managing your account.
  • Providing customer support and responding to inquiries.
  • Notifying you about updates, changes, and improvements to our services.

2.2 Marketing and Communications: With your consent, we may use your personal information to send you promotional materials, newsletters, and other communications related to our services. You can opt-out of receiving such communications at any time by following the unsubscribe instructions provided in the emails or contacting us directly.

2.3 Legal Compliance: We may use and disclose your information as required by applicable laws and regulations, or to comply with a legal process or government request.

  1. Information Sharing

3.1 Third-Party Service Providers: We may engage trusted third-party service providers to assist us in operating our website and providing our services. These service providers have access to your personal information only to perform specific tasks on our behalf and are obligated to keep your information confidential.

3.2 Business Transfers: In the event of a merger, acquisition, or sale of our company or assets, your personal information may be transferred as part of the transaction. We will always notify you via email or through a prominent notice on our website about any change in ownership or the use of your personal information.

3.3 Legal Compliance and Protection: We may disclose your personal information if we believe it is necessary to comply with applicable laws, enforce our terms and conditions, protect our rights, or ensure the safety of our users and the public.

  1. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of data transmission or storage is completely secure. We cannot guarantee the absolute security of your information.

  1. Your Choices and Rights

5.1 Access and Update: You have the right to access, update, and correct your personal information. You can do this by logging into your account or contacting us directly.

5.2 Opt-Out: If you no longer wish to receive marketing communications from us, you can opt-out by following the instructions provided in the emails or contacting us directly.

5.3 Do Not Track: Our website does not respond to “Do Not Track” signals. However, you can configure your browser to block cookies or alert you when cookies are being sent.

  1. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that we may have inadvertently collected personal information from a child, please contact us, and we will take appropriate steps to remove the information from our records.

  1. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the “Last Updated” date at the beginning of this policy. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our website and services constitutes your acceptance of the updated Privacy Policy.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Additional Cookie Information

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Data sharing pertaining to password resets

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

Additional Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.